FAQ

What areas do we cover?

We cover all areas of mainland UK, from the South Coast to Scotland.

Where are we based?

We are based in Nottinghamshire, but happily travel throughout the UK creating events for individuals & companies alike.

Our delivery charges are fully transparent, we specifically don’t profit from delivery.

Do you have a minimum order amount?

Yes, we do. We have a minimum hire charge of £50, which raises to £100 in June & July, but always call and ask, if we can help, we’d be very happy to.

Do we offer a standard package?

When companies produce packages, invariably you’ll be hiring things you simply don’t need or want. This just artificially increases the price, we think its far better to just pay for what you need/want.

So we don’t offer just one standard package; our events are personalised to each individual clients needs.

We find this creates a better event, focussing on what’s actually needed, thereby being more cost efficient for you.

I’m not sure what we need for our event?

If you need extra help for your event, we are happy to visit you to conduct a site visit to gain a better understanding of your needs and to make sure you only hire the equipment you need. Imagine a company that only wants you to hire what you actually need – yep, that’ll be us!

Can we fully cater the event?

We are more than happy to cater for your event and cover a variety of food types using our expansive range of equipment and Head Chef’s.

We also have a licence to provide a fully stocked bar, specialising in Real ale and Real cider event bars.

Do we supply equipment for weddings?

Of course! We would love to be part of your special day and help you create unforgettable memories.

Unlike some companies in this industry, we do not increase our prices for weddings so please don’t be afraid to tell us. Its actually really important that we know all the information so we can help make the experience as stress free as possible.

In fact, why not invite one of our team around at the planning stage of your wedding? We’ll take you through the whole event from start to finish, highlighting certain areas and giving you all sorts of valuable tips & tricks to make sure that you get the special day you want. This service is currently free of charge & obligation.

We always ensure there’s plenty of time for the personal finishing touches you may like to add.

Do you set everything up for us?

Absolutely we do, we like to maintain the quality of our equipment and the standard of finish for each event. So, expect us to take a bit of time after we’ve set up to ensure that everything is exactly as it should be. Attention to detail counts!

What precautions do you take ref Covid?

We’ve invested heavily in the best sanitizer spray, and dilute this to “30 seconds effectiveness”. i.e., after just 30 seconds contact the sprayed surfaces are suitably sanitized. All surfaces are sprayed on both delivery and collection.

We are also happy to install hand sanitizer stations for you – free of charge with every marquee hire, please just ask us.

What are your payment terms?

50% booking deposit, with the balance payable 14 days prior to the event.

We start our Logistics processes at 14days prior to your event to ensure that everything runs smoothly for your event. We prefer to focus our attention on your event rather that the financial aspect of it, and therefore don’t have time to look backwards – only forwards to creating the best event possible for you. Hence why we prefer to have the financial aspect boxed away prior to commencing the logistics process.

Will I get a receipt for payment?

Of course. We check our accounts for payments on Mondays, Wednesdays, and Fridays. Receipts are emailed out the same day, clearly showing any remaining balance if there is one.

What do we need to do on the day?

On the day of set up please ensure that our team has a clear access route in & out and the area in which to set-up is also clear & along with room to park a large van.

If you do own a dog, we please also ask that you ensure we don’t encounter any unwanted surprises?

With 21 years experience, we tend to work with speed & accuracy, with a focus on attention to detail for your event. Once set up we make sure that we’re happy to put our name to what we’ve produced for you, then we ensure that you are also happy. One of our team will guide you though the use of any equipment you may need to use yourself & we’ll leave you written instructions accordingly. Other than that, you are free to relax and enjoy your event.

What if we need to change our booked equipment?

No problem, we actually prefer that we only bring you equipment you’ll actually need. So, if numbers go up or down, please do let us know so that we can adjust things accordingly for you. There’s no point in us bringing equipment out to you if you’re not going to use it – our aim is to ensure that you have everything that you need, nothing more, we specifically do not “upsell” or “over hire”.

What if we need to change the date of our event?

We would far rather you postpone your event than cancel it, so this is no problem to us.

Please just give us as much notice as is possible and we’ll happily oblige and reschedule your event to any date within 6 months of the original event date, and even ensure that your hired equipment is season appropriate.

We need to change venue location?

This can happen, please don’t panic, just give us a call or drop us an email & we’ll happily work with you toward achieving the best possible outcome. If we need to adjust the equipment booked we will do so. Our focus is on your event. The only thing that might alter will be the delivery charge, this might go up or down.

Is there a delivery charge?

We have a minimum delivery charge of £30. Delivery charges are calculated by mileage on the distance travelled. We don’t profit from delivery charges to keep costs to a minimum.

How does delivery work?

We usually set our delivery routes on a Wednesday afternoon. At this point we’ll email you a two-hour delivery time slot, giving you a couple of days notice prior to your event to allow you to plan.

We’re pretty good at arriving on time, some clients say they can set their watch by us. But if we are running a few minutes late we will ring to let you know, and upon arrival we will work hard to ensure we leave on time so that we cause as little disruption as possible for you.

We please ask that you ensure that we have clear access to the event area and room to park a very large van.